I have a big issue with Customer Registration and Login(which may or may not be connected). When I try to register as a customer on my website, it goes through successfully and redirects to accounts page. However, as soon as I click anywhere to edit any information or check any further detailed information about my account, it redirects to login page, and I can't login at all.

I tried to check at the admin panel, if the account was registered (customers>manage customers), and the account is shown on the table of all the customer accounts. However, if I click on any customer to view or change edit the customer details, I face Fatal error as follows :

Fatal error: Call to a member function setDisabled() on a non-object in /var/www/vhosts/tiendasagatha.co.uk/htdocs/app/code/core/Mage/Adminhtml/Block/Customer/Edit/Tab/Account.php on line 83

Also, if I try to add a new customer from the add new customer option (Admin Panel : Customers > Manage Customers), I face the fatal error as follows :

Fatal error: Call to a member function addClass() on a non-object in /var/www/vhosts/tiendasagatha.co.uk/htdocs/app/code/core/Mage/Adminhtml/Block/Customer/Edit/Tab/Account.php on line 87

I have another magento website, where it works just fine and I copy/pasted the Account.php file from there to the site that I'm facing this problem with, but it didn't help either.

Can anyone suggest a fix to this?

  • Thanks Really Great answer. i solve my using query with out any code.
    – Janmesh
    Commented May 31, 2017 at 10:58

1 Answer 1


This has something to do with website_id attribute of customer.

  • Check whether website_id column is there in customer_entity table and check values are correctly entered for your customers.
  • It requires website_id should be there in all customer forms. Magento renders admin customer edit form using Mage_Eav_Model_Form with a form code adminhtml_customer. So if the customer attribute website_id is removed from this form, then it is possible to get this error.


In order to make sure, there is nothing wrong with customer form related to website_id, you need to look into the table customer_form_attribute. There should be an entry corresponds to website_id with a form code adminhtml_customer.

To get the attribute_id corresponds to website_id attribute, you can use this query

SELECT attribute_id FROM eav_attribute WHERE entity_type_id IN (SELECT entity_type_id FROM eav_entity_type WHERE entity_type_code = 'customer') AND attribute_code="website_id";

Now check this attribute_id is present in customer_form_attribute table for an attribute code adminhtml_customer.

If it is also looks good, then you can try your luck with below query:

UPDATE eav_attribute SET entity_type_id = 1 WHERE attribute_code = "website_id";

PS: Take backup of your db, if you want to run last query.

  • I just confirmed that customer_entity table does have website_id column in there. How do I check if the values are correctly entered for the customers?
    – S.Shahbaz
    Commented Nov 2, 2016 at 15:05
  • check website_id column value for last entries. Commented Nov 2, 2016 at 15:10
  • The most recent one is "NULL" however, the two prior to that are 1. (There are only 3 entries in the table)
    – S.Shahbaz
    Commented Nov 2, 2016 at 15:13
  • so that means, customers are not saving correctly. It should be 1 as like very first entry. Commented Nov 2, 2016 at 15:17
  • That's what I think as well. The registration page isn't working, and like I have already mentioned in the question, the Manual Admin Page Customer Registration results in fatal error mentioned in the question. What should I do to fix this?
    – S.Shahbaz
    Commented Nov 2, 2016 at 15:19

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