I have a fresh installation on a hosted environment and setting up my store. In an attempt to see if email is working i tried using the contact us page (default). However i get an error "We can't process your request right now. Sorry, that's all we know.". I am trying to locate the error log in directory var/log, but unable to find in any of the files there. Is there anything i am doing wrong.

I am using community edition version 2.1.


  • check var/log permission try 777 and also set to developer mode
    – Priyank
    Commented Nov 2, 2016 at 8:29
  • var/log has 666 permission
    – supergana
    Commented Nov 2, 2016 at 8:57

1 Answer 1


Your log files should be located under root magento folder in var/log. Please check the answer here, maybe they can answer you how to log in Magento 2. Magento 2 logs file and methods

  • Hi - None of the log files in the location var/log contain the exception trace from where i could derive information. Should i do any setting for execptions to log.
    – supergana
    Commented Nov 2, 2016 at 8:44

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