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I got an issue on backend, */catalog_product/edit after applying successfully the patch SUPEE-8788.

The error "Uncaught ReferenceError: Uploader is not defined" is returned.

The uploader buttons are displayed but don't work (because of this JS error I guess).

Is someone got the same error? If yes, how did you fixed it?

EDIT: This initial issue is now fixed.

No js merge is disabled (I'm working locally).

But I've found the problem. The cause was: me ':)

I ran the PATCH on my distant server, then retrieve all the updated ressources locally.

I've just forgot to take the folder /js/mage/adminhtml/uploader

So now the uploader is opening the windows for file selecting.

BUT, when I click on "upload files", the uploader seems working fine, "complete" message is displayed.

BUT no image seems really uploaded (the file is not added to the product images list).

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6 Answers 6

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I had the same error:

I got an issue on backend, */catalog_product/edit after applying successfully the patch SUPEE-8788. The error "Uncaught ReferenceError: Uploader is not defined" is returned.

I checked that the SWF files were there and the js files were there as listed in this post but was still getting the error. These are the steps I took to mend it for my installations.

  1. I checked that Merge JavaScript Files was off in system -> configuration -> developer
  2. I went into General -> Design and made sure that themes -> default was set to "default" instead of the custom theme name. I think this may have been the cause of the issue for me, perhaps it was looking for the files in the wrong place?
  3. I emptied the cache in system -> cache managment -> select all -> refresh
  4. I rebuilt the indexes (this wouldn't have made any difference but I did it)
  5. I emptied the local browser cache.
  6. I relogged in and it all worked.

YMMV but I hope that helps someone, I wasted a couple of hours on this.

Kind regards

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  • check swf files are here: /skin/adminhtml/default/default/media
    – Shyam Krishna Sreekumar
    Oct 21, 2016 at 11:19
  • Merge js files was the fix for me, thanks!
    – Marcel
    Sep 28, 2017 at 9:40
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I had the same error. The problem turned out to be that I had a customized version of app/design/adminhtml/default/default/layout/main.xml. I merged the changes from the patch into my customized version and refreshed the Magento Caches. That worked for me.

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I ran into the same problem. Turned out an extension made IE run in IE-8 compatibility mode.

Look for some code like <meta http-equiv="X-UA-Compatible" content="IE=xxx" /> in your HTML (xxx is any IE version, in my case 8).

If you encounter this, you probably have the same issue. Try updating the module or fix the undelying problem.

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in my case

js/mage/adminhtml/uploader/instance.js was missing.

I downloaded a fresh magento 1.7.0.2 installation and upload to the mine.

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  1. Flush and Refresh Magento Cache.
  2. Try re indexing.
  3. check below swf files are exists in media folder, -flex.swf -uploaderSingle.swf -uploader.swf

Path to check :skin/adminhtml/default/default/media/

  1. lastly clear browser cache and check again.
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  • Why my suggestion edit is rejected?
    – Teja Bhagavan Kollepara
    Oct 18, 2016 at 9:10
  • Step 3, should swf the files exist or not exist? What should one do if they are found/not found?
    – Wes
    Oct 18, 2016 at 22:07
  • All those 4 steps are done. No joy, still having the same issue ?? anyone fixed this issue. please help me. i am ran in 1.9.1.0
    – Crock
    Oct 20, 2016 at 4:51
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Is your merge JS enable in your site? So please disable it for admin and that will works.

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