I tried lot of options in last two days but none of them is working for me:

I was having google apps account on my primary domain and it was not working so I tried SMTP pro somehow but that also has not worked. So I uninstalled the same and tried to have email hosting on my subdomain (where Magento is installed). So my email looks like [email protected] and it is same server where hosting is. Hoping it would serve the purpose, but it is not.

So I thought cronjob might be the problem so I configured the same in my cpanel for every five min. however, it was there in magento already.

I also tried to send forgot password email if it works but it didn't. So I understand it is something configuration related, now I have this from exception log:

2016-10-14T17:54:14+00:00 ERR (3): 
exception 'Zend_Mail_Transport_Exception' with message 'Unable to send mail. ' in /home/trishstm/public_html/shop/lib/Zend/Mail/Transport/Sendmail.php:137
Stack trace:
#0 /home/trishstm/public_html/shop/lib/Zend/Mail/Transport/Abstract.php(348): Zend_Mail_Transport_Sendmail->_sendMail()
#1 /home/trishstm/public_html/shop/lib/Zend/Mail.php(1194): Zend_Mail_Transport_Abstract->send(Object(Zend_Mail))
#2 /home/trishstm/public_html/shop/app/code/core/Mage/Core/Model/Email/Template.php(455): Zend_Mail->send()
#3 /home/trishstm/public_html/shop/app/code/core/Mage/Core/Model/Email/Template.php(507): Mage_Core_Model_Email_Template->send(Array, Array, Array)
#4 /home/trishstm/public_html/shop/app/code/core/Mage/Core/Model/Email/Template/Mailer.php(79): Mage_Core_Model_Email_Template->sendTransactional('customer_passwo...', 'support', Array, Array, Array, '1')
#5 /home/trishstm/public_html/shop/app/code/core/Mage/Customer/Model/Customer.php(676): Mage_Core_Model_Email_Template_Mailer->send()
#6 /home/trishstm/public_html/shop/app/code/core/Mage/Customer/Model/Customer.php(693): Mage_Customer_Model_Customer->_sendEmailTemplate('customer/passwo...', 'customer/passwo...', Array, '1')
#7 /home/trishstm/public_html/shop/app/code/core/Mage/Customer/controllers/AccountController.php(715): Mage_Customer_Model_Customer->sendPasswordResetConfirmationEmail()
#8 /home/trishstm/public_html/shop/app/code/core/Mage/Core/Controller/Varien/Action.php(418): Mage_Customer_AccountController->forgotPasswordPostAction()
#9 /home/trishstm/public_html/shop/app/code/core/Mage/Core/Controller/Varien/Router/Standard.php(250): Mage_Core_Controller_Varien_Action->dispatch('forgotpasswordp...')
#10 /home/trishstm/public_html/shop/app/code/core/Mage/Core/Controller/Varien/Front.php(172): Mage_Core_Controller_Varien_Router_Standard->match(Object(Mage_Core_Controller_Request_Http))
#11 /home/trishstm/public_html/shop/app/code/core/Mage/Core/Model/App.php(354): Mage_Core_Controller_Varien_Front->dispatch()
#12 /home/trishstm/public_html/shop/app/Mage.php(684): Mage_Core_Model_App->run(Array)
#13 /home/trishstm/public_html/shop/index.php(87): Mage::run('', 'store')
#14 {main}

But completely unable to understand where the problem is. Is there any workaround for this?

  • Try to check if sendmail is correctly installed or postfix on your server. Check server log also Commented Oct 14, 2016 at 19:41

1 Answer 1


You have to install SMTP Pro extension. SMTP Pro Extension

Test email check from SMTP Pro extension configuration after add gmail account user name and password.

If some validation show on test email, you have to get more information from SMTP Pro setting guide.

If all settings are validated then you have to set store email address for sent email account for from email address.

Now you can check test email by forgot password store account.

Let me know if you have any problem from above.

  • I already tested this, tried all the combinations in SMTP pro to get it done but none of them have worked.
    – Technovan
    Commented Oct 14, 2016 at 19:06
  • what you say from the log should be the error.
    – Technovan
    Commented Oct 14, 2016 at 19:08
  • You have added gmail account or else ? Commented Oct 14, 2016 at 19:09
  • Also you have to try first test email with simple php code, check for email working or not ? Commented Oct 14, 2016 at 19:11
  • it was google apps for business my website is something like shop.xxxx.in and email was [email protected] on google apps. But now it is different. I am using email service of that subdomain like [email protected]
    – Technovan
    Commented Oct 14, 2016 at 19:11

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