I've searched and haven't found exactly what I'm looking for. Back when I used osCommerce, I had something similar to this coded, but that was a much more simple system to hack away at.
I'd like to pull up a real-time report (similar to Google Analytics Real-Time) that tells me how many active [human] visitors are shopping at my store at any given time. I'd then like the ability to click on one to view their history (past visit dates/lengths, current visit trail and current items in cart). In fact, if there is a way to do this with GA, that would be fine with me!
Why? Because I want to see where in the funnel people are getting bogged down in real time and see instant response to newly launched promotions. Also, I would like the ability to display a cart ID to a customer during checkout with our phone number so they can finish the checkout verbally in case they either don't like on-line ordering or are having a problem. That would expedite the process of phone reps looking up products for a customer.
Has anybody had experience with an extension or service similar to this for Magento?