Forget Password link not loading layout and template page.

  • 1
    Have you tried turning Developer mode on? In Index.php lines 69-72, change to: #if (isset($_SERVER['MAGE_IS_DEVELOPER_MODE'])) { Mage::setIsDeveloperMode(true); #} ini_set('display_errors', 1); This should show any errors your having on the page, alternatively, check your log files, var/logs/system.log and var/log/exception.log. Paste the error onto your question.
    – JoshCarter
    Commented Sep 19, 2016 at 13:15

1 Answer 1


This problem appears on themes after SUPEE-6788

Go to app/design/your/theme/layout/customer.xml

And replace




Alternative way is backup and remove the customer.xml to let magento uses its base xml.

Please check also register and newsletter subscribe form that works properly. Do a research what you have to check after this patch to avoid further inconvenience in the future.

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