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I am using Magento CE 1.7.0.2. Now the problem I face is that, if I attempt to create a credit memo for an order which is placed by a guest (ie. NON LOGGED IN customer group), it shows an error as follows:

"Customer email is required."

Although I can create an Invoice without any issue. The payment methods are:

  1. Check /Money Order
  2. Express NAB Transact (Authorize and Capture mode)
  3. Paypal Checkout

The only extension I am using that affects the checkout procedure is "Customer Credit Extension" from Magestore.

So is it because of that extension I am using or some other magento problem??

Any help will be appreciated!!

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    In order to check if the extension is the problem, just disable it, create an order, invoice it, and try to create a credit memo. – Marius Jan 23 '14 at 6:54
  • Yes that extension seems to be the culprit.... I was able to create the credit memo.... Thanks @Marius – Helly Jan 23 '14 at 7:08
  • @Marius It's simple, but why not post this as a solution, and then Helly can accept. – benmarks Jan 23 '14 at 13:01
  • @benmarks. This is not actually a solution from my point of view. It didn't solve the issue. And this looks like an "off topic" question. – Marius Jan 23 '14 at 13:04
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    @Marius I understand your perspective. However, the OP did state "is it because of that extension I am using or some other magento problem??" and you showed him/her the solution for determining it. IMO a separate question would be, "Why doesn't the extension work?" :-) – benmarks Jan 23 '14 at 13:14
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In order to check if the extension is the problem, just disable it, create an order, invoice it, and try to create a credit memo.

Because @benmarks requested, I've written this as an answer.
He made me do it. I didn't want to. :)

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    Thats alright. Actully, I need not to panic that why the "Extension is not working". As it is a paid extension, I will surely ask for support they are liable to give the same. But thanks for your opinion. It took me a step ahead and I atleast came to knw the reason of error. – Helly Jan 23 '14 at 13:19
  • <3 social problem solving – benmarks Jan 23 '14 at 13:53

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