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I have created a new shipping module that allows free shipping.

We offer a flat shipping fee with all orders. Often it will happen that a customer wants to add an item to their order if it hasn't been shipped yet, instead of creating a new order and incurring an additional shipping fee.

When this happens, our admin users will edit the order (choosing to keep the existing invoice - 1. example of newly invoiced order), and add a product to the order.

2. The idea is that they select the "Free Shipping" method and then submit that info, after which they will invoice the order again after the customer has paid.

This is where we run into a problem - 3. before re-invoicing the order, you can already see that the shipping fee is not calculated into the order's totals anymore. After invoicing, 4. the grand total paid for the order also does not include our flat shipping fee.

This is also an issue on the front end, because the users no longer see that they have also paid a shipping fee, 5. instead only seeing the amounts paid for the ordered items.

Can anyone help me understand why the shipping fee (that was paid with the original invoice) is vanishing, leaving us with misleading totals?

***** EDIT *****

The reason we are doing this (trying to add a free shipping method and removing the fee from the second invoice) is as follows (example):

1. Here is a new order before being invoiced.. When invoicing the order, you can see that 2. the original item cost 359, with an additional shipping fee of 45 being added on, as expected.

We only invoice an order after recieving payment, which means that 3. we invoiced this order after recieving 404 (359 + 45) from the customer.

Now, lets say the customer asked us to add another of the same item to the order, instead of creating a new order and incurring another shipping fee. We edit the order, choosing to keep the existing invoice (because we have already received the initial payment + the shipping fee), and add the new item. Before we had the free shipping module, 4. it would look like this right before submitting the edited info, with our standard shipping fee..

As you can see, the second item's price also has a shipping fee added to it, which is not what we want since we have already received a shipping fee from the customer, 5. but now it shows that the customer owes 404 (359 + 45) again.

When we invoice this order after the customer pays for the additional item (we do not charge an additional shipping fee even though magento shows that it is due) however, 6. the shipping fee does not get invoiced. We don't do anything to make it not get added, magento automatically only invoices JUST the new item's price.

Once invoiced for the second item, however, 7. the order still has a 45 shipping fee due on it, and shows only 718 (the 2 items' prices added together) as paid, for some reason. If we can just have that shipping fee not be DUE, but be PAID, that'd solve all our issues.

  • Because you changed the shipping method to be free, which means "the customer does not need to pay for shipping at all". What happens if you don't change the shipping method? – Fabian Schmengler Sep 14 '16 at 11:59
  • Originally, if an item was added to an order after the order had been invoiced the first time (meaning that we already received payment from the customer, but the order has not been shipped yet), the item would get added to the order and when invoiced again, there'd be a shipping fee on the order that was unpaid, as if the new item added to the order also came with a shipping fee, which it shouldn't have since the shipping fee was already paid with the first invoice. We created this shipping method to get around that but it has somewhat backfired :) - I'll update my question with more details. – Skytiger Sep 14 '16 at 12:22
  • @fschmengler I've update my original question with additional details, hope that clears things up! – Skytiger Sep 14 '16 at 13:00

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