When customer placed order acknowledge send to customer, but admin can't get new order by mail.

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  • have you used SMTP pro
    – Arjun
    Commented Aug 27, 2016 at 9:28
  • yes am using smtp pro
    – Gem
    Commented Aug 27, 2016 at 9:58

1 Answer 1


You need to verify these things:

  1. Have you setup cron
  2. Admin get all transaction Emails except this Order notification mail
  3. Check Magento log files for errors
  4. Try to disable SMTP extension.

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