I have noticed that whenever a customer places an order with PayPal their telephone number does not appear in their order details. Also their name is blank in the Last 5 Orders in the dashboard?

  • Please try to debug & check first it's storing in Database or not & you can see on My Account or not? – Ankit Shah Aug 26 '16 at 1:38
  • I just edited the question because I noticed it is only happening with PayPal orders – bondimedical Aug 26 '16 at 1:40
  • I have had a look at the sales_order_flat_address table and it does not appear in there either – bondimedical Aug 26 '16 at 2:01

I'd suggest you turn on phone numbers required in your PayPal account, as without this PayPal won't share the phone numbers anymore. For most customers PayPal already has their phone number on file so it won't reduce conversions as they say it might.


  1. Log in to your PayPal account at https://www.paypal.com. Click the Profile subtab, click "profile & Settings" The Profile Summary page appears.
  2. In the Selling Tools column, click the Website Preferences link. Scroll down the page to the Contact Telephone Number section.
  3. Change this to: "On (Required Field)"
  4. Scroll to the bottom of the page and click the Save button.

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