I found paypal failed with message "We can't place the order". This message shows after login your paypal account and redirect back to the order review page (even thought I disable it).

I'm wondering is there anyone else also having such problem? If so, what's the solution or any thread in github related to this. Thanks

2 Answers 2


This is not caused by items's custom options. I had faced this type of problem before due to syntax error in any cart files or checkout files.

Check the log files. In log file you get error file name.

  • Hi paarth, thanks for your rely. I did check the log and found there is error about the product option. I will provide the details later. Could you please tell me how do you solve this. Actually there is an github issue already created and confirmed this to be an error.
    – Nero
    Commented Aug 11, 2016 at 7:46
  • Send me Email Id or Skype Id. I will tell you which files need to fix.
    – Sourav
    Commented Aug 12, 2016 at 1:56
  • Could you post your solution here or any link to the solution? So this can also help other people who have the same issue
    – Nero
    Commented Aug 12, 2016 at 3:29

This sounds like the same thing I'm facing which I've traced to this github post on the magento 2 repo


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