I can see all product images at the store level, but can NOT see any images in the admin area! Furthermore when I create a new product under admin, the "Browse Files..." and "Upload Files..." buttons are also missing.

I checked the var/log/system.log and see the following error each time i go to view the image tab:

2016-08-19T13:38:08+00:00 CRIT (2): Not valid template file:adminhtml/base/default/template/media/uploader.phtml

Could this be a file/folder permission issue?

Has anyone seen this issue?

Missing "Browse Files..." and "Upload Files..." buttons enter image description here

This is what I see!
It's missing "Browse Files...", "Upload Files..." buttons and none of the images are showing up. enter image description here

NOTE: New Discovery
Looking at the error log, I realized folder media/ and files media/editor.phtml and media/uploader.phtml do not exist! So I got them from the original Magento 1.9.1. and placed them under /app/design/adminhtml/default/default/template/.

The images showed up, But I am still missing the the "Browse Files..." and "Upload Files..." buttons.

Now I am trying to figure which files or folders are missing, to bring that functionality back.

Solved the disappearance of the buttons issue also.
While searching I found this link and found out that I am also missing another folder and it's content. skin/adminhtml/default/default/media/ which contained the 3 files flex.swf, uploader.swf and uploaderSingle.swf. Once I copied this folder the buttons appeared.

Also pursuant to the above mentioned article media folder should exist in the following folders:


  • First try to check this in google chrome (because chrome has built-in support for flash). If every thing is working fine in chrome, then you need to update flash support for browser in which the problem is appearing. Commented Jul 25, 2016 at 5:06
  • I tried chrome. It produces the same results. Commented Jul 26, 2016 at 13:51
  • Any others suggestions? Commented Aug 3, 2016 at 15:33

7 Answers 7


Please check flash player is installed in your browser or not. If not then install flash player.

  • Yes. It has Flash Version Any other reason why this is not working? Commented Aug 3, 2016 at 15:34

This problem can be due to many reasons:

  • wrong permissions set to uploaded files Solution: Open lib/Varien/File/Uploader.php and make sure following permissions are set at chmod($destinationFile, 0666);. This code will be at around line 219.
  • At around line: 541, check whether following code exists:

    if (!(@is_dir($destinationFolder) || @mkdir($destinationFolder, 0777, true))) {

  • If still same issue persists, then rename .htaccess file to .htaccess.old in /media folder of magento.

Note: In both cases, you may need to flush cache before rechecking.

  • If still issue persists, then follow this tutorial:


Please let me know if you still find any problem.

  • Sorry for the late reply I tired, changing line 219 from chmod($destinationFile, 0640); to chmod($destinationFile, 0666); and also changed line 541 from if (!(@is_dir($destinationFolder) || @mkdir($destinationFolder, 0750, true))) { to if (!(@is_dir($destinationFolder) || @mkdir($destinationFolder, 0777, true))) { with out any luck! I then renamed htacces. Still do no not get any images nor the add image link! I cleared cache after each step. What should the permissions to media, media/catalog, media/catalog/product folders and ultimately the image file be? Commented Aug 8, 2016 at 22:40
  • I followed blog.magepsycho.com/how-to-fix-the-issue-product-images-missing-in-backend-but-not-in-frontend/ also, with no luck. Any ideas what might be causing this? Commented Aug 19, 2016 at 13:10

Please read the question for more details. media folder should exist in the following folders:


In my case somehow all media folders were deleted!

  • This is due to incorrect .gitignore. It has media/, and should /media
    – Volvox
    Commented Jun 30, 2020 at 18:54

I believe that Chrome updated its settings for Flash. I went into my Flash settings in Chrome, then found the security settings. I added the 2 Magento domains that I work Admin in to the "allowed sites".

Doing this, I then refreshed the page and viola, the image editing showed up.

Seemed this was a Chrome issue as the Image uploader was working for me in INternet Explorer, just not Chrome.

  • Yup, this just happened to me with chrome 69, but I never got a prompt from chrome asking me to allow flash on the backend. Thanks for sharing.
    – Turpachull
    Commented Sep 26, 2018 at 10:37

Just spent a very long time trying to find out what was going on here especially a I'm not a developer... Anyway my problem was due to a rewrite of:


by another extension ( a permission one).

Anyway hope this helps someone.


In my case the images doesnt work just in Chrome in Firefox the management of images is working fine, searching on the web i find this tutorial to enable Flash on Chrome https://helpx.adobe.com/br/flash-player/kb/enabling-flash-player-chrome.html after this is all working fine on Chrome, i wish this help somebody.


You need to enable the flash player for your backend website.

Click on the locker in the navigation bar:

enter image description here

Select "Site settings" and there enable the Flash site support:

enter image description here

Refresh the page and you should be able to see the Image loader correctly.

Not the answer you're looking for? Browse other questions tagged or ask your own question.