I have an issue where I cannot add images to products on Magento 2.0.7. Attempts to do so with jpg, png, jpeg, and/or gif yield the following error:


We don't recognize or support this file extension type.

I have tried every file type known to man or woman. . Can anyone advise as to where this info is stored? The console in Chrome says nothing at all. The admin lists nothing.

Thanks to @krishna ijjada we can find this Javascript validation code at


acceptFileTypes: /(\.|\/)(gif|jpe?g|png)$/i

My code matches this. I can find no other instance in any forum of this happening. Anyone else?

3 Answers 3


Magento 2 product image validates/accepts jpeg,.jpg,.png and gif image/file formats.

We can find this Javascript validation code at /vendor/magento/module-catalog/view/adminhtml/web/catalog/base-image-uploader.js

acceptFileTypes: /(\.|\/)(gif|jpe?g|png)$/i,

Unfortunately information (accepted types)is not provided.

Hope this helps.

  • Please check the modified answer. Commented Jul 19, 2016 at 16:49
  • Can you provide a sample of what it should say?
    – Qozmiq
    Commented Jul 19, 2016 at 17:07
  • Is anything in my code blocking this? acceptFileTypes: /(\.|\/)(gif|jpe?g|png)$/i, Seems correct.
    – Qozmiq
    Commented Jul 19, 2016 at 17:13
  • Yes , it will accepts jpeg,.jpg,.png and gif only. Commented Jul 19, 2016 at 18:02
  • Yes I understand what its asking for, its just when I provide a jpeg, jpg, png, and/or gif, it still tells me that its not an acceptable file type. That was the original post here. I'll edit for clarity.
    – Qozmiq
    Commented Jul 20, 2016 at 3:10

The host accepted blame due to an PHP config issue.


Check phpinfo() page, if file_uploads is off, set file_uploads on

enter image description here

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