Am not able to import image into my site, before am using localhost working good, after hosting not Working.

Magento version :

Note : After i import i got positive response in Admin, right after check into back end its not saved.

enter image description here

My image path :

enter image description here

  • I didn't understand...is this the product image? Were are you importing this in Magento? Jul 14, 2016 at 18:02
  • Yes, image importing not working
    – Gem
    Jul 15, 2016 at 4:12
  • You didn't answer my question. Where are you importing this? Could you post specifically? For example: I go to Catalog > Manage Products > Open a specific product, etc... Jul 15, 2016 at 20:16
  • @BrunoMonteiro : could you pls see this about what you asked.
    – Gem
    Jul 16, 2016 at 4:30
  • 1
    refer @ docs.magento.com/m1/ce/user_guide/store-operations/… , it seems you have added path like /5/2/52503855.jpg in import file and on server you have added images directly in media/import folder. Aug 8, 2016 at 7:23

3 Answers 3


As Its all working fine on localhost then lets try

  1. check the host it have the gd extension installed?
  2. check hosting have all things required for magento using https://gist.github.com/atomicpages/4383809
  3. After this check permissions of magento dir var , media and app/etc

    find . -type f -exec chmod 644 {} \;

    find . -type d -exec chmod 755 {} \;

    chmod +x mage

  4. Also Disable cache and re-index database once

Then follow the other solutions as you already able to import correctly in localhost.


Basically media/import/ is where you will upload images to, then reference the filename and directories in your CSV file. examples:

  • 1) myproduct.jpg
  • 2) subdir/mysecondproduct.jpg

1) Uploading the above files & folders to the root of your Magento installation under media/import.


your CSV reference for the image would be simply: myproduct.jpg.

2) For the second example it after uploading to


your CSV reference for the image would be: subdir/mysecondproduct.jpg

I've made a video awhile back which may help demystify the issues you are having:

Also Related:

Be sure that the webserver user / group it is running as.

Connect to your server via SSH, then see: top command or review your webservers configuration to determine which group is accessible, if not chmod -R 777 media/ in your Magento root directory may help as well.

  • not working what you suggested, am using magmi its working
    – Gem
    Aug 10, 2016 at 4:49

You have to change the permission of all images of media/import permission from 644 to 755 as images can not move with 644 permission. This will work only if it is working on your local system.

chmod -R 755 media/import/*

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