After adding items to cart when customer going to checkout, at first step of billing info, when we click continue, customer is redirected back to shopping cart and not on next step. Please help to resolve this issue..

  • which version are you using?
    – Manikandan
    Commented Jul 12, 2016 at 6:58
  • Magento ver.
    – james
    Commented Jul 12, 2016 at 7:50

3 Answers 3


Seems some error in ajax call saveBillingAction in OnepageController. Quick way is to see in console. You can see the error in firebug console onclick continue.

That error you can update in your question. Based on that we can help.

Possible reason: You are using some custom checkout extension.


Please enable System and Exception Log so you will check exact issue.

  1. Log into your Magento Admin Backend.
  2. Go to System > Configuration.
  3. Click on Developer in the left side menu pane.
  4. Open the Log Settings section.
  5. Change the Enabled to Yes
  6. Click Save Config

system.log and exception.log files are located in the /var/log folder


Make sure your theme contains the updated files which have form_key defined

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