I am running Magento CE, and today a customer notified us that they cannot login, or retrieve their password.

To test, I attempted to login with a customer account, it just refreshes the login page, and shows the same login/password space.

If I attempt to reset a password, it sends the email, but when you click on the link in the email the frame is blank that would load the reset form.

I have also edited app/code/core/Mage/Customer/controllers/AccountController.php and uncommented the Mage::logException($e); call and then checked the /var/log/exception.log file and it is blank.

Any advice would be appreciated.

2 Answers 2


I have had the same problem, the answer is that your theme does not supply a variable called form_key.

Just as stated above I have to add:

<input type="hidden" name="form_key" value="<?php echo Mage::getSingleton('core/session')->getFormKey(); ?>" />

to the following files:


Although the above information is correct and good to know, just wanted to add a little more information here as a follow up for anyone reading this in the future. To fix my issue I needed to do a little more as I had updated to after I posted this question. I had further login and checkout issues that were caused by a problem with the checkout.xml file in my theme, as the theme was written based on a previous version of Magento, probably back somewhere in the 1.6 range. Fix that worked for me provided below.

The fix:

needed to change the line in checkout.xml in the theme from:

<block type="checkout/onepage_payment_methods" name="checkout.payment.methods" as="methods" template="checkout/onepage/payment/methods.phtml">


<block type="checkout/onepage_payment_methods" name="checkout.payment.methods" as="methods" template="checkout/onepage/payment/info.phtml">

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