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My magento admin page is also not loading up but my website is loading up properly. There was a re-integration of my payment gateway been worked on at the back end. Not sure where something has gone wrong.

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  • Can you please provide the magento version and what is the error that is getting displayed when you try to access the admin page or is it just showing a blank page, can you elaborate on this ? Jul 2, 2016 at 0:08
  • Magento version is 1.9 as per my knowledge. And the error message on the the admin page is
    – Mohit
    Jul 2, 2016 at 6:44
  • @Monit Can you check the var/report/ folder of your Magento installation and check for the filename with that log record number, the file should contain the exact error message. Jul 2, 2016 at 9:37
  • Can you check the var/report/ folder of your Magento installation and check for the filename with that log record number, the file should contain the exact error message. Jul 2, 2016 at 20:51
  • I have found the error file that you have mentioned in var / report / folder ...but how do I get back my Admin panel page ? Please advise in detailed steps to rectify the error. Thanks again for your help and support.
    – Mohit
    Jul 4, 2016 at 18:49

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Magento there has been an error processing your request.
Exception printing is disabled by default for security reasons. Error log record no 1019872076137 If I click on the link it redirects to 4040 error page.

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