I have my first orders (all sold with PayPal) but in the order view there are no buttons for invoice, ship or reorder. I cant figure out what's wrong. /app/core/ hasn't been changed.

Do you have an idea?


I found out that if an order is on "pending payment" all buttons are shown.


In the sales_flat_order-table is state on 'payment_review',but it has to be processing.


Check that your account has sufficient permissions to do those actions.

If you have a user that is an administrator you should be able to see everything however if your account is in a custom role you may not have permissions.

These are set in System > Users > Roles

Then you can edit the roles to include/exclude actions: enter image description here

  • ty for your fast response. I have Rescource Access: All – osanger Jun 29 '16 at 9:40
  • Does the order have a notification in the Order History section saying the IPN notification has been received. It could be that the IPN has failed so the order is still in a pending payment status. – DanCarlyon Jun 29 '16 at 9:46
  • it says IPN "Completed" – osanger Jun 29 '16 at 9:48
  • Do you have any modules that could potentially be overriding the buttons and also is there anything relevant to the admin page in the system.log or exception.log? – DanCarlyon Jun 29 '16 at 10:12

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.