I found :

Cannot change permissions for path "/var/www/html/ pub/media/captcha/base" Warning!chmod(): Operation not permitted in support_report.log.

I have given /var/www/html/ pub/media/captcha permission 777 and ownership root. But the problem still appears.

How to deal with this issue?

1 Answer 1


For best security practices, the owner of the Magento filesystem should be one user, and the user that PHP or the webserver runs as a different user.

So for example, if you have a user "mySiteUser" and PHP runs as the user and group "www-data" (httpd or apache for RedHat/CentOS/Fedora); then your /var/www/html/<site_name>/pub/media would be owned by mySiteUser and the group would be "www-data": chown -R mySiteUser:www-data /var/www/html/<site_name>/pub/media.

That's not the only folder that should be set up like this. There are others. I suggest you read through the Magento DevDocs on file permissions for more info: http://devdocs.magento.com/guides/v2.0/install-gde/prereq/file-sys-perms-over.html and http://devdocs.magento.com/guides/v2.0/install-gde/prereq/file-system-perms.html

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