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Bit of an odd issue on one of my client sites, they are using SagePay which is upgraded to the latest version. However after you finish going through the checkout before the confirmation page there is a 500 error. But when you refresh the browser the confirmation appears.

Any ideas on why its causing it. The url is https://www.bathroomluxuries.co.uk/

exception log:

2016-06-22T12:46:33+00:00 ERR (3):
exception 'Mage_Core_Exception' with message 'Unable to find the transaction for the <t3mtxid> supplied.' in /var/www/vhosts/bathroom-luxuries/htdocs/app/Mage.php:563
Stack trace:
#0 /var/www/vhosts/bathroom-luxuries/htdocs/app/code/local/Ebizmarts/SagePayReporting/Model/Sagepayreporting.php(162): Mage::throwException('Unable to find ...')
#1 /var/www/vhosts/bathroom-luxuries/htdocs/app/code/local/Ebizmarts/SagePayReporting/Model/Sagepayreporting.php(226): Ebizmarts_SagePayReporting_Model_SagePayReporting->basicOperation('getT3MDetail', '<t3mtxid>466955...')
#2 /var/www/vhosts/bathroom-luxuries/htdocs/app/code/local/Ebizmarts/SagePaySuite/Block/Info/Suite.php(215): Ebizmarts_SagePayReporting_Model_SagePayReporting->getT3MDetail('4669555631')
#3 /var/www/vhosts/bathroom-luxuries/htdocs/app/design/adminhtml/default/default/template/sagepaysuite/payment/info/base.phtml(143): Ebizmarts_SagePaySuite_Block_Info_Suite->getThirdmanBreakdown('4669555631')
#4 /var/www/vhosts/bathroom-luxuries/htdocs/app/code/core/Mage/Core/Block/Template.php(241): include('/var/www/vhosts...')
#5 /var/www/vhosts/bathroom-luxuries/htdocs/app/code/core/Mage/Core/Block/Template.php(272): Mage_Core_Block_Template->fetchView('adminhtml/defau...')
#6 /var/www/vhosts/bathroom-luxuries/htdocs/app/code/core/Mage/Core/Block/Template.php(286): Mage_Core_Block_Template->renderView()
#7 /var/www/vhosts/bathroom-luxuries/htdocs/app/code/core/Mage/Core/Block/Abstract.php(863): Mage_Core_Block_Template->_toHtml()
#8 /var/www/vhosts/bathroom-luxuries/htdocs/app/code/core/Mage/Core/Block/Abstract.php(582): Mage_Core_Block_Abstract->toHtml()
#9 /var/www/vhosts/bathroom-luxuries/htdocs/app/code/core/Mage/Core/Block/Abstract.php(526): Mage_Core_Block_Abstract->_getChildHtml('info', true)
#10 /var/www/vhosts/bathroom-luxuries/htdocs/app/code/core/Mage/Adminhtml/Block/Sales/Order/Payment.php(58): Mage_Core_Block_Abstract->getChildHtml('info')
#11 /var/www/vhosts/bathroom-luxuries/htdocs/app/code/core/Mage/Core/Block/Abstract.php(863): Mage_Adminhtml_Block_Sales_Order_Payment->_toHtml()
#12 /var/www/vhosts/bathroom-luxuries/htdocs/app/code/core/Mage/Core/Block/Abstract.php(582): Mage_Core_Block_Abstract->toHtml()
#13 /var/www/vhosts/bathroom-luxuries/htdocs/app/code/core/Mage/Core/Block/Abstract.php(526): Mage_Core_Block_Abstract->_getChildHtml('order_payment', true)
#14 /var/www/vhosts/bathroom-luxuries/htdocs/app/code/core/Mage/Adminhtml/Block/Sales/Order/View/Tab/Info.php(112): Mage_Core_Block_Abstract->getChildHtml('order_payment')
#15 /var/www/vhosts/bathroom-luxuries/htdocs/app/design/adminhtml/default/default/template/sales/order/view/tab/info.phtml(45): Mage_Adminhtml_Block_Sales_Order_View_Tab_Info->getPaymentHtml()
#16 /var/www/vhosts/bathroom-luxuries/htdocs/app/code/core/Mage/Core/Block/Template.php(241): include('/var/www/vhosts...')
#17 /var/www/vhosts/bathroom-luxuries/htdocs/app/code/core/Mage/Core/Block/Template.php(272): Mage_Core_Block_Template->fetchView('adminhtml/defau...')
#18 /var/www/vhosts/bathroom-luxuries/htdocs/app/code/core/Mage/Core/Block/Template.php(286): Mage_Core_Block_Template->renderView()
#19 /var/www/vhosts/bathroom-luxuries/htdocs/app/code/core/Mage/Adminhtml/Block/Template.php(81): Mage_Core_Block_Template->_toHtml()
#20 /var/www/vhosts/bathroom-luxuries/htdocs/app/code/core/Mage/Core/Block/Abstract.php(863): Mage_Adminhtml_Block_Template->_toHtml()
#21 /var/www/vhosts/bathroom-luxuries/htdocs/app/code/core/Mage/Adminhtml/Block/Widget/Tabs.php(303): Mage_Core_Block_Abstract->toHtml()
#22 /var/www/vhosts/bathroom-luxuries/htdocs/app/design/adminhtml/default/default/template/widget/tabs.phtml(38): Mage_Adminhtml_Block_Widget_Tabs->getTabContent(Object(Mage_Adminhtml_Block_Sales_Order_View_Tab_Info))
#23 /var/www/vhosts/bathroom-luxuries/htdocs/app/code/core/Mage/Core/Block/Template.php(241): include('/var/www/vhosts...')
#24 /var/www/vhosts/bathroom-luxuries/htdocs/app/code/core/Mage/Core/Block/Template.php(272): Mage_Core_Block_Template->fetchView('adminhtml/defau...')
#25 /var/www/vhosts/bathroom-luxuries/htdocs/app/code/core/Mage/Core/Block/Template.php(286): Mage_Core_Block_Template->renderView()
#26 /var/www/vhosts/bathroom-luxuries/htdocs/app/code/core/Mage/Adminhtml/Block/Template.php(81): Mage_Core_Block_Template->_toHtml()
#27 /var/www/vhosts/bathroom-luxuries/htdocs/app/code/core/Mage/Core/Block/Abstract.php(863): Mage_Adminhtml_Block_Template->_toHtml()
#28 /var/www/vhosts/bathroom-luxuries/htdocs/app/code/core/Mage/Core/Block/Text/List.php(43): Mage_Core_Block_Abstract->toHtml()
#29 /var/www/vhosts/bathroom-luxuries/htdocs/app/code/core/Mage/Core/Block/Abstract.php(863): Mage_Core_Block_Text_List->_toHtml()
#30 /var/www/vhosts/bathroom-luxuries/htdocs/app/code/core/Mage/Core/Block/Abstract.php(582): Mage_Core_Block_Abstract->toHtml()
#31 /var/www/vhosts/bathroom-luxuries/htdocs/app/code/core/Mage/Core/Block/Abstract.php(526): Mage_Core_Block_Abstract->_getChildHtml('left', true)
#32 /var/www/vhosts/bathroom-luxuries/htdocs/app/design/adminhtml/default/default/template/page.phtml(58): Mage_Core_Block_Abstract->getChildHtml('left')
#33 /var/www/vhosts/bathroom-luxuries/htdocs/app/code/core/Mage/Core/Block/Template.php(241): include('/var/www/vhosts...')
#34 /var/www/vhosts/bathroom-luxuries/htdocs/app/code/core/Mage/Core/Block/Template.php(272): Mage_Core_Block_Template->fetchView('adminhtml/defau...')
#35 /var/www/vhosts/bathroom-luxuries/htdocs/app/code/core/Mage/Core/Block/Template.php(286): Mage_Core_Block_Template->renderView()
#36 /var/www/vhosts/bathroom-luxuries/htdocs/app/code/core/Mage/Adminhtml/Block/Template.php(81): Mage_Core_Block_Template->_toHtml()
#37 /var/www/vhosts/bathroom-luxuries/htdocs/app/code/core/Mage/Core/Block/Abstract.php(863): Mage_Adminhtml_Block_Template->_toHtml()
#38 /var/www/vhosts/bathroom-luxuries/htdocs/app/code/core/Mage/Core/Model/Layout.php(529): Mage_Core_Block_Abstract->toHtml()
#39 /var/www/vhosts/bathroom-luxuries/htdocs/app/code/core/Mage/Core/Controller/Varien/Action.php(391): Mage_Core_Model_Layout->getOutput()
#40 /var/www/vhosts/bathroom-luxuries/htdocs/app/code/core/Mage/Adminhtml/controllers/Sales/OrderController.php(119): Mage_Core_Controller_Varien_Action->renderLayout()
#41 /var/www/vhosts/bathroom-luxuries/htdocs/app/code/core/Mage/Core/Controller/Varien/Action.php(420): Mage_Adminhtml_Sales_OrderController->viewAction()
#42 /var/www/vhosts/bathroom-luxuries/htdocs/app/code/core/Mage/Core/Controller/Varien/Router/Standard.php(254): Mage_Core_Controller_Varien_Action->dispatch('view')
#43 /var/www/vhosts/bathroom-luxuries/htdocs/app/code/core/Mage/Core/Controller/Varien/Front.php(176): Mage_Core_Controller_Varien_Router_Standard->match(Object(Mage_Core_Controller_Request_Http))
#44 /var/www/vhosts/bathroom-luxuries/htdocs/app/code/core/Mage/Core/Model/App.php(349): Mage_Core_Controller_Varien_Front->dispatch()
#45 /var/www/vhosts/bathroom-luxuries/htdocs/app/Mage.php(640): Mage_Core_Model_App->run(Array)
#46 /var/www/vhosts/bathroom-luxuries/htdocs/index.php(90): Mage::run('', 'store')
#47 {main}
  • can you check log files inside var folder – Baby in Magento Jun 23 '16 at 9:44
  • can you go to index.php file present in root and uncomment this line #ini_set(‘display_errors’, 1); and check the checkout page – Baby in Magento Jun 23 '16 at 10:48
  • That exception output appears not entirely related as it's trigger by the view order page in the admin panel. – Peter O'Callaghan Jun 23 '16 at 12:00
  • Are you saying that it could be down to to a trigger in the order page Peter, how would I check this? – Rob B Jun 23 '16 at 12:20
0

There is an error with &lt;t3mtxid&gt; which actually is

<t3mtxid>

If you do a Google search it shows up to be a problem with SagePay. It is listed in their documentation (pdf document) with an error code:

2242    Unable to find the transaction for the <t3mtxid> supplied.

What you could do:

  1. Try to disable the SagePay extension, and check if that was the problem
  2. If it was the problem ask support from the developers or first try to update it to the newest version of their extension
  • I have updated to the newest version, and I have tested this on the development site, we are still getting the same error, with the latest update. – Rob B Jun 23 '16 at 12:32
  • Your best chance is just to ask support from SagePay themselves. Since the error is documented it is a knows problem. So they will also have a solution. Did you try that allready? – Akif Jun 23 '16 at 12:36

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