I have different admins adding products for different categories. One of them has gotten back to me to say they cannot see the image upload control. I would normally advise it is an issue with Flash on the computer, but he is adamant that his Flash is up to date and present.

I will be performing a few more investigations for them, but would there be any other reason why they might not be able to see the control?

  • Since it's just one user reporting it ask him what browser he's using and perhaps also try another browser. It's probably either Flash or Javascript that's throwing an error Dec 8, 2013 at 20:00
  • Yeah have asked for that information, am waiting for a response, just wondering if there may be another issue. Dec 8, 2013 at 20:38
  • I've encountered a lot of issues. Mainly on Internet Explorer (as usual) or Firefox running some plugin that messes up stuff. Since it's only one user that has this problem it'll probably be some weird fluke bug Dec 8, 2013 at 20:40
  • We have an issue with one customer which has the same problem. We think it is a filtering mechanism in the LAN, because it doesn't work in any browser, but flash does. Dec 8, 2013 at 21:44
  • I have also seen this happen before. In our case it was a js issue. If you can, ask him to right-click inspect element on the page and look at the js console. It will likely tell you where it is breaking.
    – Preston
    Dec 11, 2013 at 15:25


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