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When I go to the Manage Products page, and try to switch the view from 20 to 100 (or 200) it gets stuck on 'Please wait...'.

Is there a fix for this? As this issue hasn't occurred on my old hosting.

Details: Request name: ?ajax=true&isAjax=true, Status: 504, Type: xhr, Initiator: prototype.js:1530, Size: 194B, Time 10.0min. (Stalled: 5min, Wait: (TTFB) 5min)

Also, when this issue happens, I am no longer able to access the backend as it times out, until I clear the cookies and site data.

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  • Reminders of a time when I attempted to run Magento on a thoroughly inadequate server. Not being able to view 100-200 records indicates severe MySQL performance issues.
    – Fiasco Labs
    May 16, 2016 at 15:47

2 Answers 2

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Check Your server logs it's probably getting stuck on memory or max execution time. But your error.log will tell you that exactly

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  • The max execution time is set to 720 seconds, but isn't the cause of the issue. The error_log doesn't show any related message.
    – user13847
    May 16, 2016 at 16:13
  • Be sure that your server logs all messages. Also check your webdevelopers console. when reloading the page to check what the ajax request is doing..
    – Kay Int Veen
    May 16, 2016 at 18:14
  • Request name: ?ajax=true&isAjax=true, Status: 504, Type: xhr, Initiator: prototype.js:1530, Size: 194B, Time 10.0min. (Stalled: 5min, Wait (TTFB): 5min)
    – user13847
    May 16, 2016 at 19:17
  • And if you do like 50 products it still takes a long time but it loads?
    – Kay Int Veen
    May 16, 2016 at 19:20
  • For 50 products, it takes around 3 seconds.
    – user13847
    May 16, 2016 at 19:21
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The matter was caused by the mod_security service used on the server. The technical team for the server made the necessary update.

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