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Earlier I was not selling any digital downloadable products so I had removed My Downloadable Products option from customer account menu by replacing :

<?php $count = count($links); ?>

with

<?php $_count = count($_links);
 unset($_links['downloadable_products']);
?>

but now I have started selling downloadable products so I want the option back.

I replaced the above unset code with <?php $count = count($links); ?> but still the downloadable option is not showing up.

I checked downloadable.xml and could find

<customer_account>
    <reference name="customer_account_navigation">
        <action method="addLink" translate="label" module="downloadable">
            <name>downloadable_products</name>
            <path>downloadable/customer/products</path>
            <label>My Downloadable Products</label>
        </action>
    </reference>
</customer_account>

I have tried copying base files like downloadable.xml, checkout.xml, downloadable (Directory), customer (Directory), etc. to the customized theme. I also tried by deleting or renaming those files from custom theme. It didn't help at all. Is the menu disabled in the database? How can I get it back?

  • Did you check under System > Configuration > Advanced if the module output for Mage_Downloadable was set to Yes ? If it is set it back to No. Also ensure that under app/etc/modules/Mage_Downloadable.xml active is set to true – Raphael at Digital Pianism May 12 '16 at 8:12
  • You are right. I should have switched Configuration Scope to the right store and checked the module under Advanced option. This very small mistake took 4 hour to figure it out. You solved it. – Kevin S May 12 '16 at 8:41
  • I posted it as an answer, feel free to mark your question as answered ;) – Raphael at Digital Pianism May 12 '16 at 8:45
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I reckon you should check under System > Configuration > Advanced and ensure that the Mage_Downloadable module output is not set to disabled.

Also ensure that under app/etc/modules/Mage_Downloadable.xml active is set to true.

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