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if I place order from frontend of my magento store then it is working perfectly but if I create new order from magento backend I can't select any shipping methods because it's show me "Sorry, no quotes are available for this order at this time" and because of this error I can not create order from magento backend.

I am using Magento ver. 1.9.1.0.I have added "Webshopapps Matrix Rates" module.

So I hope someone have solution for this issue.

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closed as off-topic by sv3n, brentwpeterson, liyakat, Prince Patel, Siarhey Uchukhlebau Aug 30 '17 at 6:20

This question appears to be off-topic. The users who voted to close gave this specific reason:

  • "Questions describing a problem that can't be reproduced OR seemingly went away on its own (or went away when a typo was fixed) are off-topic as they are unlikely to help future readers." – sv3n, brentwpeterson, liyakat, Prince Patel
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  • enable another shipping method and check that it will works or not? – Amit Bera May 6 '16 at 12:28
  • @AmitBera I have enabled free shipping method but it also not working in admin but working in frontend. – Dhaval May 6 '16 at 12:31
  • Exactly my problem right now. Works in the front end, but cannot get delivey methods even if I already enabled FREE DELIVERY. So weirdddd.. – jehzlau Oct 26 '16 at 11:53
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May be Webshopapps Matrix Rates module not enable admin store.

For check the module enable or not.

Goto admin>System>Configuration and Select Current scope (Current Configuration Scope) is Default Configuration and check below two configuration

  • goto Advanced>Advanced and check Webshopapps Matrix module enable or not
  • Also, or goto Sales>Sales>Shipping Methods and check Webshopapps Matrix module's Enabled stetting enable or not. Note that ,(Current Configuration Scope) is Default Configuration.

If this is not work then your should check your select shipping country have any value at Webshopapps Matric table

Or Any 3rd party module have disabling your all module for admin. you should debug those

  • I have disable all other module and from admin I have set free shipping method but now problem is when I go to admin and create new order and click on set shipping method so it's send request using Ajax and after that it's show me "500 Internal Server Error" in ajax call. do you have any idea about this? – Dhaval May 6 '16 at 12:52
  • I have add image for your better understaing please check and if you have any idea let me know. – Dhaval May 6 '16 at 13:02
  • Is possible can i enter weight as KG in webshopapps metrix rate, because Default UPS, FEDEX, DHL required products weight as KG, but i am using Grams for webshopapps matrix rate. Is possible can i use products weight as KG in webshopapps metrix rate. – zus Mar 22 '18 at 6:35
  • Default FEDEX,DHL,UPS support only weight in KG, But webshopapps metrix rate is grams. How can i overcome this issue? – zus Mar 22 '18 at 6:37
  • Anyone knows how to give free shipping using Webshopapps Matrix Rates in SHopping Cart Pricing rule? – Gem Sep 25 '18 at 8:00

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