if I place order from frontend of my magento store then it is working perfectly but if I create new order from magento backend I can't select any shipping methods because it's show me "Sorry, no quotes are available for this order at this time" and because of this error I can not create order from magento backend.

I am using Magento ver. have added "Webshopapps Matrix Rates" module.

So I hope someone have solution for this issue.

enter image description here

  • enable another shipping method and check that it will works or not?
    – Amit Bera
    May 6, 2016 at 12:28
  • @AmitBera I have enabled free shipping method but it also not working in admin but working in frontend.
    – Dhaval
    May 6, 2016 at 12:31
  • Exactly my problem right now. Works in the front end, but cannot get delivey methods even if I already enabled FREE DELIVERY. So weirdddd..
    – jehzlau
    Oct 26, 2016 at 11:53

1 Answer 1


May be Webshopapps Matrix Rates module not enable admin store.

For check the module enable or not.

Goto admin>System>Configuration and Select Current scope (Current Configuration Scope) is Default Configuration and check below two configuration

  • goto Advanced>Advanced and check Webshopapps Matrix module enable or not
  • Also, or goto Sales>Sales>Shipping Methods and check Webshopapps Matrix module's Enabled stetting enable or not. Note that ,(Current Configuration Scope) is Default Configuration.

If this is not work then your should check your select shipping country have any value at Webshopapps Matric table

Or Any 3rd party module have disabling your all module for admin. you should debug those

  • I have disable all other module and from admin I have set free shipping method but now problem is when I go to admin and create new order and click on set shipping method so it's send request using Ajax and after that it's show me "500 Internal Server Error" in ajax call. do you have any idea about this?
    – Dhaval
    May 6, 2016 at 12:52
  • I have add image for your better understaing please check and if you have any idea let me know.
    – Dhaval
    May 6, 2016 at 13:02
  • Is possible can i enter weight as KG in webshopapps metrix rate, because Default UPS, FEDEX, DHL required products weight as KG, but i am using Grams for webshopapps matrix rate. Is possible can i use products weight as KG in webshopapps metrix rate.
    – zus
    Mar 22, 2018 at 6:35
  • Default FEDEX,DHL,UPS support only weight in KG, But webshopapps metrix rate is grams. How can i overcome this issue?
    – zus
    Mar 22, 2018 at 6:37
  • Anyone knows how to give free shipping using Webshopapps Matrix Rates in SHopping Cart Pricing rule?
    – Gem
    Sep 25, 2018 at 8:00

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