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I have a magento 1.9.1.2 installation and from some browsers, right after clicking shipping rate button in one page checkout, the page redirects to cart page. When I checked console it showed 499:Request has been forbidden by antivirus error.

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How can I fix this error

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1 Answer 1

Reset to default
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that's correct it might be kaspersky antivirus.please refer

1) 499 Request forbidden by antivirus during checkout

2) Dangerous URL blocked on Magento checkout by Kapersky Internet Security Scanner
3) Kaspersky false positive in onepage checkout, Magento 1.9 CE

hope this will help you.

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