I bit confused utilizing order status and state. I have created Delivered status but unfortunately it get duplicated with two different state. When I rename order status lable of anyone it will automatically affects others also so I am not sure which status is shown in frontend. I am also tried to unassign but it will throw error can't unassign already orders are used this status.When I change the order status to delivered that order is not listed in customer account page, but I need to show delivered status in customer account page.

please refer the below screenshot for your easy reference

easy for your reference


3 Answers 3


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Go Stores > Order Status and Click on Assign status to state button above show in screenshot and you'll be able to change that.

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Important note for Pending Payments

If you have a "pending payment" status order, Magento 2 will cancel the order automatically after 8 hours if the payment status doesn't change.

To change that, go to Stores > Configuration > Sales > Order Cron Settings and change the Lifetime to a greater value. enter image description here


I was with the same doubt and found this post that helped me a lot to understand

See https://www.mageworx.com/wiki/magento-2-order-status/

Maybe help u too !!!


An order state is a position of an order in the curent processing flow. Magento has the following pre-defines order states:

List item

  • New
  • Pending Payment
  • Processing
  • Complete
  • Closed
  • Canceled
  • On Hold
  • Payment Review

Each Magento order state can have one or more order statuses assigned to it. This makes processing easier and helps to add some flexibility to order.

For example, a “Pending Payment” order state can have the following order statuses:

  • Pending Payment Paypal
  • Pending Payment Card
  • Pending Payment Store Credit

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