On the "Web Setup Wizard" there are two places to sign in:

1) Component Manager - via "Sign In" link. 2) System Config - via form.

Both forms ask for Public & Private Access Keys which I have generated as per the instructions here:


When I click "Sign In" button (on Component Manager page) or "Save Config" button (on System Config page) i get a message "Bad Credentials"

I have tried:

a) regenerating keys.

b) generating new keys.

c) generating a new magentocommerce.com account and generating new keys.

I have verified that I am copy/pasting the keys correctly, with no leading/trailing spaces, etc.

At the moment there is a critical update which I cannot update to because the System Upgrade requires a valid login for it to work.

Currently the system upgrade fails to download the file:


This upgrade failure requires a filesystem restore to fix and the installation is broken until the vendor/magento/framework directory is restored.

Suggestions on how to fix the login problem please?

  • I am also getting same erro message. – user38115 Mar 31 '16 at 20:22
  • Same here with the error message. Glad I'm not alone! – user2533212 Mar 31 '16 at 20:26
  • Same problem here :) – JonaPkr Mar 31 '16 at 21:08
  • I believe that access to repo.magento.com is restricted for everyone right now while we issue a 2.0.4 patch. Sorry for the inconvenience. – Steve Johnson Mar 31 '16 at 22:28
  • 1
    The Magento "Copy Key" adds a space at the beginning of the keys, so copy the two keys manually and carefully exclude any whitespace in front and end. – Cedric Meury Jun 16 '19 at 18:50

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