Clicking the link on a password reset email leads to the /customer/account/changeforgotten/ page, but it is blank.

Pretty sure this worked in the past, only changes recently were SUPEE-6482, SUPEE-6788, SUPEE-7405, SUPEE-7405 v1.1

Any suggestions on how I should diagnose this issue?

1 Answer 1


I figured out what broke the password reset. SUPEE-6788 introduced a change to the customer.xml template which I needed to propagate to my theme's customer.xml. Apparently SUPEE-6788 renamed things in that .xml file, see the diff below:

<     <customer_account_changeforgotten translate="label">
>     <customer_account_resetpassword translate="label">
<             <block type="customer/account_changeforgotten" name="changeForgottenPassword" template="customer/form/resetforgottenpassword.phtml"/>
>             <block type="customer/account_resetpassword" name="resetPassword" template="customer/form/resetforgottenpassword.phtml"/>
<     </customer_account_changeforgotten>
>     </customer_account_resetpassword>

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.