I've been getting informed that occasionally when our receptionist is taking orders over the phone on our Magento ver. 1.9 website, her basket is randomly emptying itself.
I've been unable to replicate the issue myself but I've noticed our cookie lifetime is set to 3600 (1 hour).
Because our receptionist is on the website all day every day, am I right in believing that every hour that she's on the website she will lose her cookie and this could be what is causing the problem?
Or would Magento detect that she is still on the website and keep the cookie active?