several times per day customers e-mail us: "hi, the coupon code is not working", or "I can't add 3 products to my cart" .... and more problems like that. Very often we send a step by step procedure how they can do whatever they want succesfully.
But that made me think: would it be possible for our operators to create a link from the backend, or frontend for that matter, that we can send to the customer. If the customer clicks the link: - a cart (that we made for them) is already activated - and a coupon code is also already activated
In other words: can we create a cart for the customer from the backend? A cart that we then can then hand over to the customer by sending a link?
(I hope this is clear and appreciate your help)