Image thumbnails are not visible in admin.

I have manually uploaded images in admin. Images are visible in frontend. But not in admin.

It shows the text "roll over for preview", when rolled over it just become empty.

Changed media folder permission to 777. and I have removed .htaccess file from /media folder too...

Plz see the image. enter image description here

But the thumbnails are visible for existing products.

This is the existing product page. enter image description here

1 Answer 1


Don't remove .htaccess from media folder.

This is required for some other reasons, most importantly for security reason and don't change folder/file permission manually, unless you are reverting them back.


This is known issue and it is because of magento patch 7504. https://magento.com/security/patches/supee-7405

They now have released v1 of 7504 to fix these issues.

Please find the patch from magento website and install it.

This will fix the issue.

More reading

Reason of showing old listing's image thumb

Those listings are older than the date you had applied the patch and didn't cause any problem. Which is why they are shown, but new image upload are affected.

What I have seen is, it doesn't uploads images to the server except the one needed to show to admin area thumb.

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