I see quite a few questions about emails not being sent, I think what I'm experiencing is somewhat different than the majority of the problems out there.

Typically my transactional emails (orders, invoices, shipments) are successfully sent but some % of them never get sent. I've noticed that with both automatically generated emails and also manually 'resent' emails from admin interface. Sometimes I have to manually resend multiple times.

My practice is to BCC all outgoing emails to an email account so I have a record of exactly what emails are sent. But a good % of transactional emails are never received by customer or my BCC account.

I don't see any relevant errors in logs, Magento or PHP. Any suggestions for tracking this down?


Known issue, in your Sales Emails setup on Send Order Email Copy Method use Separate Email instead of BCC

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  • So a random % of the emails fail because of using BCC ? – MarkE Mar 1 '16 at 18:13

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