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Site went down after last designer cleared cache.

snappaneldisplays dot com

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The user in the local.xml file is not the one listed there.

Anyone know of how to fix this? or what caused this?

from the var/report

a:4:{i:0;s:98:"SQLSTATE[HY000] [1045] Access denied for user 'snappae_snapn'@'localhost' (using password: YES)";i:1;s:2913:"#0 /home/vegasdi1/public_html/snappaneldisplays.com/lib/Zend/Db/Adapter/Pdo/Mysql.php(109): Zend_Db_Adapter_Pdo_Abstract->_connect()
#1 /home/vegasdi1/public_html/snappaneldisplays.com/lib/Varien/Db/Adapter/Pdo/Mysql.php(320): Zend_Db_Adapter_Pdo_Mysql->_connect()
#2 /home/vegasdi1/public_html/snappaneldisplays.com/lib/Zend/Db/Adapter/Abstract.php(460): Varien_Db_Adapter_Pdo_Mysql->_connect()
#3 /home/vegasdi1/public_html/snappaneldisplays.com/lib/Zend/Db/Adapter/Pdo/Abstract.php(238): Zend_Db_Adapter_Abstract->query('SET NAMES utf8', Array)
#4 /home/vegasdi1/public_html/snappaneldisplays.com/lib/Varien/Db/Adapter/Pdo/Mysql.php(428): Zend_Db_Adapter_Pdo_Abstract->query('SET NAMES utf8', Array)
#5 /home/vegasdi1/public_html/snappaneldisplays.com/app/code/core/Mage/Core/Model/Resource.php(169): Varien_Db_Adapter_Pdo_Mysql->query('SET NAMES utf8')
#6 /home/vegasdi1/public_html/snappaneldisplays.com/app/code/core/Mage/Core/Model/Resource.php(110): Mage_Core_Model_Resource->_newConnection('pdo_mysql', Object(Mage_Core_Model_Config_Element))
#7 /home/vegasdi1/public_html/snappaneldisplays.com/app/code/core/Mage/Core/Model/Resource/Db/Abstract.php(320): Mage_Core_Model_Resource->getConnection('core_write')
#8 /home/vegasdi1/public_html/snappaneldisplays.com/app/code/core/Mage/Core/Model/Resource/Db/Abstract.php(350): Mage_Core_Model_Resource_Db_Abstract->_getConnection('write')
#9 /home/vegasdi1/public_html/snappaneldisplays.com/app/code/core/Mage/Core/Model/Resource/Db/Abstract.php(335): Mage_Core_Model_Resource_Db_Abstract->_getWriteAdapter()
#10 /home/vegasdi1/public_html/snappaneldisplays.com/app/code/core/Mage/Core/Model/Resource/Cache.php(53): Mage_Core_Model_Resource_Db_Abstract->_getReadAdapter()
#11 /home/vegasdi1/public_html/snappaneldisplays.com/app/code/core/Mage/Core/Model/Cache.php(478): Mage_Core_Model_Resource_Cache->getAllOptions()
#12 /home/vegasdi1/public_html/snappaneldisplays.com/app/code/core/Mage/Core/Model/Cache.php(520): Mage_Core_Model_Cache->_initOptions()
#13 /home/vegasdi1/public_html/snappaneldisplays.com/app/code/core/Mage/Core/Model/App.php(1183): Mage_Core_Model_Cache->canUse('config')
#14 /home/vegasdi1/public_html/snappaneldisplays.com/app/code/core/Mage/Core/Model/Config.php(414): Mage_Core_Model_App->useCache('config')
#15 /home/vegasdi1/public_html/snappaneldisplays.com/app/code/core/Mage/Core/Model/Config.php(294): Mage_Core_Model_Config->_canUseCacheForInit()
#16 /home/vegasdi1/public_html/snappaneldisplays.com/app/code/core/Mage/Core/Model/App.php(413): Mage_Core_Model_Config->loadModulesCache()
#17 /home/vegasdi1/public_html/snappaneldisplays.com/app/code/core/Mage/Core/Model/App.php(343): Mage_Core_Model_App->_initModules()
#18 /home/vegasdi1/public_html/snappaneldisplays.com/app/Mage.php(684): Mage_Core_Model_App->run(Array)
#19 /home/vegasdi1/public_html/snappaneldisplays.com/index.php(87): Mage::run('', 'store')
#20 {main}";s:3:"url";s:1:"/";s:11:"script_name";s:10:"/index.php";}
Improve this question
3
  • Check your database connection in app/etc/local.xml. – Rohit Kundale Mar 1 '16 at 4:48
  • did you checked db credentials? – Shyam Krishna Sreekumar Mar 1 '16 at 5:00
  • changed the passwords of the main user and cleared cache folder neither worked. – Ron Ponder II Mar 1 '16 at 5:32
1

Your local.xml file has incorrect credentials for MySQL username, password, or the database. 100% guaranteed. Either correct the local.xml file in app/etc or create/reset the credentials in MySQL. If the user exists in MySQL and you reset the password, make sure you gave the user enough privileges.

Check this link.

Improve this answer
9
  • unfortunately I tried that earlier, it didn't fix the issue. The designer said that he was editing it fine until he cleared the cache. – Ron Ponder II Mar 1 '16 at 4:38
  • Try to clear all the files out of /path/to/magento/var/cache/*, as Magento caches the contents of local.xml there. Also did you move the website from another server or any thing along with this? – Ahmad alkaid Mar 1 '16 at 4:48
  • No we didn't move it. it was working we are about to start making a few changes and cleared the cache and this happened. It was running fine previously. – Ron Ponder II Mar 1 '16 at 5:31
  • the users in the cpanel have all privileges for that database. – Ron Ponder II Mar 1 '16 at 5:40
  • Did it work or not? If not could you check the database server and the database it self. Also try to uncomment and comment these lines in the index.php >#if (isset($_SERVER['MAGE_IS_DEVELOPER_MODE'])) { > Mage::setIsDeveloperMode(true); >#} >//Mage::setIsDeveloperMode(true); >ini_set('display_errors', 1); – Ahmad alkaid Mar 1 '16 at 6:08

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