I have created a free shipping coupon in shopping cart price rule. The free shipping option is set to "For Shipments with Matching Items" in the "Action" tab. There are no conditions as it is applicable to all the Items and the coupon is being accepted but the shipping amount is not being deducted from the subtotal. Does anyone know what is the cause of this and how can I fix it?

  • Without more information, concerning magento version 1 vs 2, CE vs EE it is terribly hard to answer your question. Someone would need to know the exacts of the situation in order to diagnose the issue. – Brian Ellis Feb 29 '16 at 21:08
  • Hello Brian thank you for pointing it out, I have Community Edition version Let me know if you need any further information – Ysp Feb 29 '16 at 21:31
  • I'm having the same issue on CE - Followed all the video guides but the shipping price doesnt change after applying the coupon code(the code applies, but price stays). Have you been able to figure out the issue? – Kalvin Klien Aug 8 '16 at 20:38

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Browse other questions tagged or ask your own question.