In my magento application, when I am trying to refund an order online, then it is failing to create credit memo and thus transaction is failing.

Can anyone suggest me possible ways to debug and come out of this issue.

Note: I checked the parameters passed to the gateway and is seems to alright but I don't know why it is sending a response 'Declined'!

Please help!

  • Do you have any other extension for Payment ? Please check and try to disable it and check again. – Parth Thakkar Feb 23 '16 at 12:16
  • @Parth Thakkar: I do have an extension for payment. But the thing is, it was working absolutely fine since years and now I installed a new extension Embedded ERP and just after its installation, I am unable to refund the amount online. I even disabled the ERP extension, but then as well I am unable to refund the amount online. – Anurag Khandelwal Feb 23 '16 at 13:29
  • Did u disabled the ERP extension from /app/etc/modules or from admin ? – Parth Thakkar Feb 23 '16 at 13:36
  • @ParthThakkar: I had that module, so I did removed all the files related to that ERP module manually I am not getting why it broke the existing functionality – Anurag Khandelwal Feb 23 '16 at 13:46
  • Check log files in /var/log/ You will be getting the issue in system.xml or exception.log files. If log is not enabled then you can enable it from the admin System > Config > Developer > Logs . Set it to yes. and then check for the log files so that you can dig dipper for debugging the issue. – Parth Thakkar Feb 23 '16 at 14:11

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