I'm really sorry about this but I'm at a loose end with no one able to help. I'm also a bit of a newbie so bear with me.
I've recently moved web hosts, since then my Magento site is not sending out emails.
I'm using the SMTP Pro extension with an email address managed by google apps. Not sure if it's relevant but my domain name is managed by Fasthosts & I have the Google MX records in there (Unchanged since server move) and an SPF record (unchanged)
My new web host has not set up any domain records etc in cpanel (and I don't know how to do it) they're going to do this but are not convinced it will help the issue as they do not manage the domain.
The error I'm receiving is as follows:
SMTP Pro Self Test Results Sending test email to your contact form address: firstname.lastname@example.org from: email@example.com. Unable to send test email. Exception message was: Incorrect authentication data Please check the user guide for frequent error messages and their solutions. Default templates exist. Email communications are enabled. Required database tables exist.
I've tried a PHP script and it sent a test email without any issues, Magento permissions are all set as should be.
Before I moved host, my email settings within magento were 'localhost' on port 25, I've tried all manner of ports, all smtp.gmail.com variants and many different email addresses & passwords within our company (and some throwaway gmail accounts) to no avail.
Really hoping for some suggestions as I'm at a complete loss! Thanks!