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Unfortunately, I have a issue with magento 1.9.2.0.

I made a partial refund credit memo for a customer. However, the total order amount is wrong. How can i fix this issue?

Total order amount issue

I found this and this as well, but don't know if that is the best way to fix this issue.

Can someone help me?

Thanks!

Update: still no solution found after a month.

Here is the English version of image which helps to understand the question. enter image description here

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  • Can you update the question with some useful information like: custom modules you are using now, results of your research, last made changes (before the problem was found) – Siarhey Uchukhlebau Apr 5 '16 at 21:26
  • hey can you upload image pic in english – Ajay Patel Apr 6 '16 at 12:37
  • @SiarheyUchukhlebau no new modules or components are added since oct/nov 2015. So the problem was existing for a longer time already. – Dneiz Apr 26 '16 at 10:07
  • can you come down for a chat chat.stackexchange.com/rooms/40048/… – Ashish Madankar M2 Professiona May 20 '16 at 10:05
  • We have a similar problem with Magento 1.9.2.4. Sometimes a second creditmemo with partial refund for the same order includes the subtotal amount of the first creditmemo. Do you have a solution already? – hellcode May 30 '16 at 13:51
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This is an issue in the 2.2.1 version of the MSP module. MSP is aware of this issue and have an updated version which you can get through their support.

Credits goes to René Creditmemo Grand Total does not include Tax

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