I have been facing this issue on one of my client's Magento website.

On Magento admin panel WYSIWYG editor, when I click on Inert image icon and browse button, the Insert Image... pop up appears.

It displays the left side tree structure but the images are not displaying on the right side. Please refer to the screen shot.

I have 777 permission given for media folder and files.

I have cleared cache folder.

When I log the getStorageRoot() function, it returns,


enter image description here

  • what permissions does the wysiwyg folder have ? – DarkMukke Feb 11 '16 at 17:49
  • WYSIWYG folder has 777 permission @DarkMukke – Gideon Babu Feb 11 '16 at 17:50
  • it looks like the whole panel on the right isnt loading not just the images, what cersion of Magento is this ? – DarkMukke Feb 11 '16 at 17:54
  • You are right. Right side section has no html also when I firebugged it. I am on Magento @DarkMukke – Gideon Babu Feb 11 '16 at 17:58
  • what are the permissions on media/wysiwyg/.thumbs/ ? – DarkMukke Feb 11 '16 at 18:04

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