I am unable to create orders in the backend on Magento. After clicking the 'create new order' button I am directed to my customer list and I'm unable to select a customer. My cursor does change as if it wants to do something when clicked but nothing happens. If I try and click the "Create New Customer" button nothing happens either.

I am not sure if this is related to the issue but I thought it may be worth mentioning. If I go to System>Tools>Backup and try and click "System Backup" "Database and Media Backup" "Database Backup" nothing happens either. However, these seem to be the only places where the buttons aren't responsive.

I have tried in: Chrome (Latest Version - 30.0.1599.101) FireFox ( Latest Version - 24.0 ) Safari (Latest Version - 7.0 )

I'm using Magento Community Edition

  • 5
    Buttons not responding hint at a javascript error. Open your javascript console and report any errors that may be present.
    – philwinkle
    Oct 29, 2013 at 2:55
  • @philwinkle I believe this is correct but please let me know if I'm not showing you the correct thing. I logged into the backend of the site where I was experiencing the issue and in firefox went to tools >web developer>console [link]i.imgur.com/obaSLGn.png[/link] Oct 29, 2013 at 4:40

1 Answer 1


I discovered when I disabled 'Merge JavaScript Files' this issue was resolved. I'll have to look into the details and update. If anyone has any tips let me know. Thanks

  • Did you make sure you flushed all your merge javascript settings? Jul 15, 2014 at 20:37

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