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We have upgraded our Magento Enterprise Edition from 2.3.7 to 2.4.2-p1 and earlier we were using gene/module-braintree but after upgrade gene/module-braintree has been depreciated and now it is coming in paypal/module-braintree-core, and when we are trying to place order using production and sandbox credentials it is returning following error with both credentials:

"message":"Sorry, but something went wrong","trace":"#0

  • Magento EE version: 2.4.2-p1
  • PHP version: 7.4.2.0
  • For credit card details please check the attached image.enter image description here

Anybody could help for the same issue, Thanks in advance.

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did you ever resolve this issue? Having the same problem myself except the error is "Sorry, but something went wrong. Please contact the store owner"

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  • Yes Nick, I resolved this issue by creating new sandbox credentials for Braintree.
    – Gourav Yadav
    Commented Aug 19, 2021 at 6:51

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