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I don't know maybe it is correct behaviour (probably not), but in Sales → Orders → Specific Order in comments history box I have available only Pending status. Why is it so and what/where to change to have the rest of the options?

Order status

Update 1

There seems to be statuses assigned to states in Magento. Maybe something is wrong there?

enter image description here

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  • As you can see in the screenshot, the only status assigned to the new state is Pending. You need to click the button Assign Status to State which will then group them together. Have a look at the answers to your question below.
    – Moose
    Commented Feb 17, 2014 at 13:44

2 Answers 2

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This is the correct behavior by default.
You can only change a status of an order to one of the statuses available for the order state.
(Do not confuse order state with order status).
In order to have more available statuses, add your new status from System->Order statuses.
Then click on the same page on the button Assign status to state, select your new status and the state you want (in your case New) and save.
You should see your new status in the dropdown on the order view page.

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  • I assigned my new status to Processing state but still on order view page I can see only pending. I am sure I would missed something, Assist me plz
    – Anto S
    Commented Feb 14, 2016 at 7:00
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You can configure Order Statuses via System → Order Statuses.

The Pending status is part of the new [New] state. You need to assign statuses to certain states which will then be visible via comment on the order during whichever state it is currently in.

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