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I am currently using Magento 1.9.x and ran into a problem. It is not sending automated new order e-mails out. But the weird (in my opinion is), is it sending e-mails when I click the 'send mail'-button at the order screen.

When I browse to an order, it actually says 'confirmation e-mail not send'. When I send it manually, it changes into 'confirmatin e-mail send'. So the sytem knows it's not sending out the e-mails.

What can I do? The .cron seems to be working fine, as it actually tells me that the last heartbeat is x minutes ago and I can see the cron-timeline. It's not giving me any red messages either.

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  • are you set up cron job ?
    – Denish Vachhani
    Commented Apr 30, 2016 at 9:15

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Check your cron schedule is work properly. Check cron_schedule table in database (see status column and date) and cron log in OS.

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