Troubleshoot product reviews

Question

I cannot enable product reviews on a Magento 1.9.1.1 installation.

The module output is enabled in

System > Configuration > Advanced > Advanced > Disable Modules Output

However no trace of Product reviews in

System > Configuration > Catalog

or

Catalog

The website previously had installed Yotpo reviews but the module has been uninstalled.

I also verified the theme xml configuration files and there is no reviews module suppresion.

Any hints on troubleshooting?

Answer 1

Try this workaround:

Check if the module is enabled in: etc/modules/Mage_All.xml <Mage_Review>

Then check frontend

Switch to Default or RWD theme

Now you should be able to see the reviews block, now compare the contents of these files with your theme ones:

• app/design/frontend/base/default/layout/catalog.xml
• app/design/frontend/base/default/layout/review.xml

vs

• app/design/frontend/{pkg}/{theme}/layout/catalog.xml
• app/design/frontend/{pkg}/{theme}/layout/review.xml

and

• app/design/frontend/{pkg}/{theme}/layout/local.xml

If you don't find any difference and/or the Reviews block is present there so the problem is in the phtml.

Check app/design/frontend/{pkg}/{theme}/catalog/product/view.phtml

you must find something like that:

<?php echo $this->getReviewsSummaryHtml($_product, false, true)?>