Timeline for Does Magento send order cancellation emails?
Current License: CC BY-SA 3.0
6 events
| when toggle format | what | by | license | comment | |
|---|---|---|---|---|---|
| Jun 10, 2013 at 11:20 | comment | added | user1704524 | Agree, I'm still working on my module and will post back if I get it to work from the Grid. | |
| Jun 10, 2013 at 11:18 | comment | added | Marius♦ | The e-mail you are talking about is actually the 'order update' e-mail. It is sent to the customer each time you update something to the order and you choose to notify the customer. But when actually canceling the order nothing triggers an email sending to the customer. | |
| Jun 10, 2013 at 11:06 | comment | added | user1704524 | Thanks I got it to work finally but it turned out that Magento will send a Cancellation confirmation email from the Sales_Order_View page just be sure to tick the box "notify custom" and "visible on frontend" then click submit after you have cancelled the order. I was trying to send an email if the order is cancelled from the Grid. | |
| Jun 10, 2013 at 7:01 | comment | added | Marius♦ | I don't know what you are doing wrong, but you can follow the steps presented here magento.stackexchange.com/questions/428/… and you should figure it out. | |
| Jun 8, 2013 at 17:19 | comment | added | user1704524 | I've set about writing a quick module to do this in 1.7 but I get a black page on the transactional emails page... Am I using the wrong event? | |
| Jun 8, 2013 at 15:43 | history | answered | Marius♦ | CC BY-SA 3.0 |