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7ochem
7ochem
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Checkout Error when confirming new order [MySQL(MySQL server has gone away]away)

I am having some issues with my magentoMagento site. I have 2 backend guys on it and they cant get to the bottom of it.

It started off with this error this morning

Error: SQLSTATE[HY000]: General error: 2006 MySQL server has gone away

Error: SQLSTATE[HY000]: General error: 2006 MySQL server has gone away

When a customer has enters their delivery/payment details and clicks complete the order it hangs for 1  - 2minutes2 minutes and then returns the above error.

We figured out that if a customer pays with paypal it goes through perfectly. Also with some credit card transationatransactions, we noticed that some go through but we still get the above error.

We have increased max_allowed_packet, query_cache_size,max_allowed_packet and query_cache_size

Any help would be greatly appreciated as iasIi am not a techie and my techies cantcan't figure it out

Thanks Fabio

www.Funkychritmasjumpers.com

Magento 1.9 Onestepcheckout, Onestepcheckout

[max_allowed_packet(max_allowed_packet is not the issue here]here)

Checkout Error when confirming new order [MySQL server has gone away]

I am having some issues with my magento site. I have 2 backend guys on it and they cant get to the bottom of it.

It started off with this error this morning

Error: SQLSTATE[HY000]: General error: 2006 MySQL server has gone away

When a customer has enters their delivery/payment details and clicks complete the order it hangs for 1  - 2minutes and then returns the above error.

We figured out that if a customer pays with paypal it goes through perfectly. Also with some credit card transationa, we noticed that some go through but we still get the above error.

We have increased max_allowed_packet, query_cache_size,

Any help would be greatly appreciated as i am not a techie and my techies cant figure it out

Thanks Fabio

www.Funkychritmasjumpers.com

Magento 1.9 Onestepcheckout

[max_allowed_packet is not the issue here]

Checkout Error when confirming new order (MySQL server has gone away)

I am having some issues with my Magento site. I have 2 backend guys on it and they cant get to the bottom of it.

It started off with this error this morning

Error: SQLSTATE[HY000]: General error: 2006 MySQL server has gone away

When a customer has enters their delivery/payment details and clicks complete the order it hangs for 1-2 minutes and then returns the above error.

We figured out that if a customer pays with paypal it goes through perfectly. Also with some credit card transactions, we noticed that some go through but we still get the above error.

We have increased max_allowed_packet and query_cache_size

Any help would be greatly appreciated asIi am not a techie and my techies can't figure it out

Magento 1.9, Onestepcheckout

(max_allowed_packet is not the issue here)

edited body
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Teja Bhagavan Kollepara
Teja Bhagavan Kollepara
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I am having some issues with my magento site. I have 2 backend guys on it and they cant get to the bottom of it.

It started off with this error this morning

Error: SQLSTATE[HY000]: General error: 2006 MySQL server has gone away

When a customer has enters their delivery/payment details and clicks complete the order it hangs for 1 - 2minutes and then returns the above error.

We figured out that if a customer pays with paypal it goes through perfectly. Also with some credit card transationa, we noticed that some go through but we still get the above error.

We have increased max_allowed_packet, query_cache_size,

Any help would be greatly appreciated as i am not a techie and my techies cant figure it out

Thanks Fabio

www.Funkychritmasjumpers.com

MagnetoMagento 1.9 Onestepcheckout

[max_allowed_packet is not the issue here]

I am having some issues with my magento site. I have 2 backend guys on it and they cant get to the bottom of it.

It started off with this error this morning

Error: SQLSTATE[HY000]: General error: 2006 MySQL server has gone away

When a customer has enters their delivery/payment details and clicks complete the order it hangs for 1 - 2minutes and then returns the above error.

We figured out that if a customer pays with paypal it goes through perfectly. Also with some credit card transationa, we noticed that some go through but we still get the above error.

We have increased max_allowed_packet, query_cache_size,

Any help would be greatly appreciated as i am not a techie and my techies cant figure it out

Thanks Fabio

www.Funkychritmasjumpers.com

Magneto 1.9 Onestepcheckout

[max_allowed_packet is not the issue here]

I am having some issues with my magento site. I have 2 backend guys on it and they cant get to the bottom of it.

It started off with this error this morning

Error: SQLSTATE[HY000]: General error: 2006 MySQL server has gone away

When a customer has enters their delivery/payment details and clicks complete the order it hangs for 1 - 2minutes and then returns the above error.

We figured out that if a customer pays with paypal it goes through perfectly. Also with some credit card transationa, we noticed that some go through but we still get the above error.

We have increased max_allowed_packet, query_cache_size,

Any help would be greatly appreciated as i am not a techie and my techies cant figure it out

Thanks Fabio

www.Funkychritmasjumpers.com

Magento 1.9 Onestepcheckout

[max_allowed_packet is not the issue here]

edited title
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fabmol
fabmol
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  • 2

Checkout Error when confirming new order [MySQL server has gone away]

I am having some issues with my magento site. I have 2 backend guys on it and they cant get to the bottom of it.

It started off with this error this morning

Error: SQLSTATE[HY000]: General error: 2006 MySQL server has gone away

When a customer has enters their delivery/payment details and clicks complete the order it hangs for 1 - 2minutes and then returns the above error.

We figured out that if a customer pays with paypal it goes through perfectly. Also with some credit card transationa, we noticed that some go through but we still get the above error.

We have increased max_allowed_packet, query_cache_size,

Any help would be greatly appreciated as i am not a techie and my techies cant figure it out

Thanks Fabio

www.Funkychritmasjumpers.com

Magneto 1.9 Onestepcheckout

[max_allowed_packet is not the issue here]

Checkout Error when confirming new order

I am having some issues with my magento site. I have 2 backend guys on it and they cant get to the bottom of it.

It started off with this error this morning

Error: SQLSTATE[HY000]: General error: 2006 MySQL server has gone away

When a customer has enters their delivery/payment details and clicks complete the order it hangs for 1 - 2minutes and then returns the above error.

We figured out that if a customer pays with paypal it goes through perfectly. Also with some credit card transationa, we noticed that some go through but we still get the above error.

We have increased max_allowed_packet, query_cache_size,

Any help would be greatly appreciated as i am not a techie and my techies cant figure it out

Thanks Fabio

www.Funkychritmasjumpers.com

Magneto 1.9 Onestepcheckout

Checkout Error when confirming new order [MySQL server has gone away]

I am having some issues with my magento site. I have 2 backend guys on it and they cant get to the bottom of it.

It started off with this error this morning

Error: SQLSTATE[HY000]: General error: 2006 MySQL server has gone away

When a customer has enters their delivery/payment details and clicks complete the order it hangs for 1 - 2minutes and then returns the above error.

We figured out that if a customer pays with paypal it goes through perfectly. Also with some credit card transationa, we noticed that some go through but we still get the above error.

We have increased max_allowed_packet, query_cache_size,

Any help would be greatly appreciated as i am not a techie and my techies cant figure it out

Thanks Fabio

www.Funkychritmasjumpers.com

Magneto 1.9 Onestepcheckout

[max_allowed_packet is not the issue here]

added 32 characters in body
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fabmol
fabmol
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fabmol
fabmol
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fabmol
fabmol
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