Magento2.3.3 Payflow Pro CC method not working, clicking on place order button loader keeps spinning but order doesn't place

Question

I am using magento 2.3.3 and I have enabled default magento Payflow Pro with Express checkout payment method. I have configured all required paypal merchant account details in admin area within payment method settings.

Now, if I try to place order with Express checkout method then it works fine. However, when I try to place order with credit card method then first paypal authorization request fired successfully with 0 amount. But then nothing happens and loader keeps spinning. I have also enabled debug mode and check logs in all log files but nothing relevant error information found.

This is default magento and I believe that there is no problem with paypal merchant account details configured at admin side otherwise Express method won't work. I have also found this issue created by someone on github magento2 repo at https://github.com/magento/magento2/issues/4408. However, no one had provided any exact solution over there as well.

Does anybody faced this issue in any project? Please help me as I am trying to resolve it since last few days.

Thanks in advance!

Answer 1

After lot of googling, I have also got multiple findings which can be the solution and might help someone looking for the same issue. Here I am listing all those one by one:

1) You need to configure Return URL Method in your manager.paypal.com account: Service Settings -> Hosted Checkout Pages -> Set Up -> Payment Confirmation section.

2) Go to your manager.paypal.com,

i) Then go at "Home --> Service Summary --> Hosted Checkout Pages -->Set up" and set Cancel URL Method to POST;

ii) Return URL Method: POST;

iii) Enable Secure Token: Yes;

This will capture the real amount after authorize the amount 0, this action works immediately.

3) Go to "Paypal Manager --> Account Administration --> Transaction Settings" and set Allow reference transactions to Yes. This action will take effect in an hour.

Hope this might be useful to others.

Answer 2

I had the same problem

The issue was fixed by Magento team. The fix was delivered into magento/magento2:2.4-develop branch(es). Related commit(s):

abdb45844fd3862a8a2f852fb34d35cc0e958829 8ed20d151301484271b03755006e203e80ef76eb 8211eb79022e2167dad38349c63bb9c36279e34d 6d6af36f4fb31dfe7f585061d34332ed0819fe1a 45b9e193ddd8a413cb041976de6f1d9da5f53d5f The fix will be available with the upcoming 2.4.0 release.

Answer 3

I also had the never completing PayFlow checkout page.

Payflow posts back to paypal/transparent/redirect/

but if you have a store switcher, it may add information to the returned link which screws things up.

I added the following to pages to exclude under the store switcher tab

paypal/*

Hope this helps you or others, not all browsers will show any type of error, no log errors, nothing just an ever spinning spinner.

Answer 4

It may sound like a stupid question but where can I find the store switcher tab in Magento 2 ?