Yesterday I ran a modified XML export at the Sales -> Orders
overview. During this process there was an error and now I have a reporting issue:
My reports seem to be reset and all information prior to the export appears to be missing.
However, everything works fine with the reports in the interval after the incident, so no unusual behaviour - topsellers etc. are shown like you would expect them to.
The following reports are affected (not a complete list):
Reports -> Products -> Bestsellers
Reports -> Products -> Products Ordered
Reports -> Customers -> Customers by Orders Total
Reports -> Sales -> Tax
However, for example this report works fine:
- Reports -> Shopping Cart -> [any]
When going to Sales -> Orders
I have a complete list of all sales ever done in the shop. Whichever order I open, there is all the required information available (e.g. products bought, subtotal, date etc.).
I read that the
Reports -> Products -> Bestsellers
table is based on the sales_flat_order_item
& sales_flat_order
table. I checked these, all entries up to the first day of the shop are there.
As far as I can tell, all shop history is available and no data has been deleted. I also tried Reports -> Refresh statistics
(lifetime) but it had no effect.
Does anybody know where else to look or what to check?